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Career Opportunities > Owner Services > Account Manager

Account Manager

Essential Functions: • Answer phones and take calls where reservation agent level needs assistance. • Assist reservation staff with any questions and/or concerns. • Make reservations and resolve any client reservation/customer service issues that may arise. • Work with internal and external departments to assist in customer concerns. • Assist in training new employees. • Maintain department tasks toward a specific area: 1) Contracts – Maintain integrity of new account creation and modifications through developer purchases and secondary market. This includes account billing & payment adjustments. 2) Inventory – Oversee multiple facets of resort inventory with emphasis on optimization and yield management. This includes utilization of in house reservations as well as third party commitments. 3) Owner Correspondence – Direct and manage all incoming and outgoing channels of communication to owners. This includes outgoing welcome packets, confirmations & letter responses as well as incoming emails to various company addresses. • Maintain a flexible schedule. • Must have general knowledge of the resorts. • Perform all other reasonable job requests as assigned by management. Job Specifications: • Proficient in Microsoft Office applications (Excel, Word, Access) • Excellent oral skills • Minimum one year customer service experience

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