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> Resolution Agent
Print delinquency list and daily call lists.
Contact delinquent accounts via telephone to collect past due fees and/or set up payment arrangements (minimum 40 contacts per day, maximum 100 calls per day).
Prepare daily collection reports for management.
Prepare demand letters for delinquent accounts daily.
E-mail immediate supervisor daily with number of calls and/or collections made.
Proficient in the use of the telephone system.
Intermediate Excel and Word experience.
One year previous collection experience.
Excellent oral and written English skills
A drug test and background check will be conducted on all new hire candidates.
We are an Equal Opportunity Employer.
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